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A: Turandoss jewelry is crafted from high-quality materials, including 18k gold, sterling silver, and ethically sourced gemstones. Each piece is carefully inspected to meet our quality standards.
A: To preserve the beauty of your jewelry, avoid exposure to chemicals, perfumes, and direct sunlight. Gently clean with a soft cloth after wearing, and store in a dry place, preferably in a jewelry box.
A: Yes, we offer customization on select pieces. Contact our customer service team for options, timeframes, and pricing.
A: Turandoss offers standard and express shipping options. Delivery times may vary by location, typically within 3-7 business days for standard shipping and 1-3 days for express.
A: Yes, we ship worldwide. International shipping fees and estimated delivery times will appear at checkout. Please note that customs duties may apply depending on the destination.
A: Once your order is shipped, we’ll email a tracking number to you. You can track your order directly through the shipping provider’s website or via your account on the Turandoss website.
A: We accept returns within 30 days of purchase for unworn items in original packaging. Personalized and custom items are non-refundable. Contact customer service to initiate a return.
A: Yes, Turandoss provides a 1-year warranty covering manufacturing defects. This warranty does not include damage due to improper care or normal wear and tear.
A: To start a return or exchange, contact our support team. After confirmation, securely pack your item and ship it back with the provided instructions.
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For U.S. customers, financing options are available.
A: Orders can be modified or canceled within 24 hours. For assistance, contact customer service promptly.
A: Yes, a confirmation email will be sent upon successful purchase, including order details and an estimated delivery date.
A: Yes, we use only high-quality, ethically sourced materials. All our gemstones and metals are verified for authenticity.
A: Each Turandoss piece includes a certificate of authenticity, guaranteeing the origin and quality of materials used.
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